d63com Responsible Gaming
At d63com, we believe that gaming should always be a source of entertainment — never a source of stress or harm. This page outlines the tools, guidelines, and support resources available to every member in the Philippines so you can stay in control and play with confidence.
This policy applies to all registered members. If you or someone you know needs support, please read the guidance below carefully.
Responsible gaming highlights
Tools to Keep You in Control
d63com provides practical account-level tools that every Philippines member can use at any time — no waiting period, no complicated process.
Deposit Limits
You can set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours after any change request. This gives you a reliable financial boundary so your gaming spend stays predictable. If you ever feel your current limit is too high, lowering it is instant. We recommend reviewing your deposit limit regularly to make sure it still reflects your personal budget.
Session Time Reminders
Extended play sessions can make it easy to lose track of time, which is why d63com lets you set a session duration reminder from your account preferences. Once your chosen time is reached, a notification will prompt you to take a break or log out. This feature is especially useful for members who play on mobile during commutes or downtime. You can adjust the reminder interval at any time to suit your schedule. Taking regular breaks is one of the simplest and most effective responsible gaming habits you can build.
Self-Exclusion
If you feel you need a longer break from gaming, our self-exclusion tool lets you suspend your account for a set period — from 30 days up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place any bets. This option is available immediately from your account settings or by contacting our support team at [email protected]. We take self-exclusion requests seriously and process them without delay. If you choose permanent closure, our team will confirm the action and ensure your account is fully deactivated.
Activity History
Your account dashboard gives you a clear view of your gaming activity, including session history, total deposits, and recent wagers. Reviewing this information regularly helps you stay aware of your habits and spot any patterns that may concern you. Transparency about your own activity is one of the most powerful tools for responsible play. You can access your full transaction and session history at any time from the account section. If anything looks unfamiliar or raises a concern, contact our support team right away.
Cooling-Off Period
A cooling-off period is a short-term break option — typically 24 hours to 7 days — that temporarily restricts access to your account without requiring a full self-exclusion. It is ideal when you feel you need a brief pause to reassess your gaming habits. During a cooling-off period, all promotional communications are also paused so you are not tempted to return early. You can request a cooling-off period through your account settings or by messaging our support team. This tool is designed to give you breathing room without any long-term commitment.
Support Access
Our support team is available around the clock to assist with any responsible gaming concern, whether you need help setting a limit, requesting a break, or simply want to talk through your options. You can reach us at [email protected] at any time. We treat all responsible gaming enquiries with complete confidentiality and without judgement. Our team is trained to provide clear, practical guidance and to connect you with professional help if needed. You are never alone in managing your gaming experience on d63com.
Recognising When Gaming Stops Being Fun
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to take action before things escalate.
Warning Signs to Watch For
- Spending more money or time on gaming than you originally planned, and finding it difficult to stop even when you want to.
- Chasing losses — continuing to play in an attempt to win back money you have already lost.
- Neglecting work, family, or personal responsibilities because of time spent gaming.
- Feeling anxious, irritable, or restless when you are not able to play.
- Borrowing money or selling possessions to fund your gaming activity.
- Hiding your gaming habits from friends or family members.
- Feeling that gaming is the only way to relax or escape from everyday stress.
Healthy Gaming Habits
- Set a fixed entertainment budget for gaming each month and treat it the same way you would any other leisure expense.
- Decide on a time limit before you start each session and stick to it, even if you are winning.
- Never play when you are feeling stressed, upset, or under the influence of alcohol.
- Take regular breaks during longer sessions and step away from the screen entirely between gaming days.
- Keep gaming as one of several leisure activities — maintain balance with social, physical, and family time.
- Treat any winnings as a bonus, not as income you can rely on or plan around.
- If you notice any warning signs in yourself or someone close to you, reach out for support early.
Where to Get Help in the Philippines
If you or someone you know is struggling with problem gambling, professional support is available in the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes counselling referrals and helpline access for affected individuals and their families. You can also speak to a licensed mental health professional through the National Center for Mental Health (NCMH) hotline. d63com strongly encourages any member who feels their gaming is becoming a problem to seek help without delay — early intervention makes a significant difference. Our support team can also provide guidance on local resources and help you activate account restrictions while you seek professional assistance.
Need Help or Have Questions?
Our team is here to help you set limits, take a break, or find the right support. You can also visit our FAQ page for quick answers about account tools and responsible gaming features.